Refund Policy

At OilKosha, we are committed to providing quality products and a satisfying shopping experience. If you experience any issue with your order, please review our Refund and Returns Policy below.

Return Eligibility:- Due to the nature of our products, including edible oils, spices, tea, pickles, and other food items, returns are generally not accepted once a product has been delivered, opened, or used, for hygiene and food safety reasons.

However, we will review return or replacement requests in the following circumstances:

You received a damaged or leaking product.
You received an incorrect product.
Your order was incomplete or an item was missing.
The product received was defective or otherwise materially different from its description.

Eligible requests will be reviewed on a case-by-case basis.

Reporting a Damaged or Incorrect Order:- If your order arrives damaged, leaking, incorrect, or incomplete, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
Your name and registered phone number or email address.
Clear photographs or a video showing the product, packaging, and damage, where applicable.
A brief description of the issue.
Please retain the product and its original packaging until your complaint has been reviewed. We may request additional information to assess your claim.

Refund Eligibility:- A refund may be approved in the following situations:
The product delivered was damaged or defective.
The wrong product was delivered.
An item was missing from your order and a replacement or other resolution is not appropriate.
Your order was cancelled by OilKosha and payment had already been collected.
A prepaid order could not be fulfilled or delivered for reasons attributable to OilKosha.
Refunds are subject to verification and applicable consumer protection laws.

Replacement Policy:- Where appropriate, OilKosha may offer a replacement for a product that arrives damaged, defective, or incorrect.
If a replacement is unavailable or unsuitable, we may offer a refund or another appropriate resolution in accordance with applicable law.
Customers should not return food products without first contacting our customer support team and receiving return instructions.

Order Cancellation:- Customers who wish to cancel an order should contact us as soon as possible at +91-96081-31313.
Cancellation requests may be accepted before an order is processed or dispatched. Once an order has been dispatched, cancellation may not be possible.
If OilKosha cancels a prepaid order or cannot fulfil it, the applicable amount will be refunded to the original payment method, subject to the circumstances and applicable law.
Nothing in this policy limits any cancellation or refund rights available to customers under applicable law.

Refund Processing Time:- Once a refund is approved, we will initiate the refund through the applicable payment method or payment service provider.
Refunds will generally be initiated within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
If you have not received your refund after the expected period, please contact us with your order number.

Return Shipping:- CostsIf a return or replacement is approved because of an error attributable to OilKosha, such as an incorrect or damaged product, we will communicate the applicable return or replacement arrangements to you.
For other approved returns, any applicable shipping costs will be communicated before the return is arranged and handled in accordance with applicable law.

Products Not Eligible for Routine Returns:- For food safety and hygiene reasons, we generally cannot accept routine returns of:
Opened or used edible oils.
Opened spices and tea.
Opened pickles and other food products.
Products damaged after delivery due to improper storage or handling by the customer.
Products returned without prior authorisation, unless otherwise required by law.
These restrictions do not exclude remedies that customers may be entitled to under applicable law for defective, unsafe, misrepresented, or incorrectly supplied products.

Undelivered Orders:- If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, or the recipient being unavailable, our customer support team may contact you to determine the next steps.
Any applicable cancellation, reshipping, or refund arrangements will be communicated to the customer and handled in accordance with applicable law.

Contact Us:- For refund requests, returns, replacements, or order-related concerns, please contact us:
Business Name: OilKosha
Website: https://oilkosha.bhullarinfotech.in/
Phone: +91-96081-31313
Email: Please use the email address listed on our Contact page.
Please include your order number in all communications so we can assist you efficiently.
OilKosha reserves the right to review refund and replacement requests individually, subject to this policy and applicable laws of India.